Who we are

A.Kerasi Energy (“we”, “us”, “our”) provides renewable energy and electricity supply services in Cyprus.

Website: https://akerasi.cy
Email: info@akerasi.com
Phone: +357 22 766399
Address: Nikis 20, BNA Building, Suite 200, 1086, Nicosia, Cyprus

We act as the Data Controller for the personal data you provide through our website.

What personal data we collect

We may collect and process the following types of data:

Information you provide directly

  • Your name and contact details (email, phone number)
  • Documents or files you upload through forms
  • Messages or enquiries submitted via our contact form
  • Information required for applications, supply forms, complaints or service requests

Automatically collected data

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and usage patterns
  • Cookies and tracking data

Data from forms & applications

When you download or submit official documents (e.g., supply applications, contract changes, complaints), we may process:

  • Identification data
  • Addresses and consumption details
  • Billing information
  • Supporting documents

This data is handled securely and only for regulatory and operational purposes.

How we use your personal data

We process your data in order to:

  • Provide electricity supply services
  • Manage applications, requests and contract changes
  • Respond to enquiries and customer support requests
  • Comply with CERA (Cyprus Energy Regulatory Authority) requirements
  • Improve our website and user experience
  • Maintain security and prevent fraud
  • Send essential administrative or service-related communications

We do not sell or rent your personal data to third parties.

Legal basis for processing

We process your personal data only when lawful. Legal bases include:

Your consent (e.g., when submitting a form or uploading documents)

Performance of a contract (e.g., supply agreement, application forms)

Legal obligation (e.g., compliance with CERA / regulatory bodies)

Legitimate interest (website functionality, security)

Cookies & tracking technologies

We use essential cookies to ensure the website operates correctly.

These may include:

  • Security cookies
  • Session cookies
  • Preference cookies

Analytics cookies are used only if you consent.

You can manage your cookie preferences through your browser settings.

Embedded content

Pages on this site may include embedded media (e.g., YouTube videos, PDF previews).

Embedded content behaves as if you visited the external website directly and may collect data such as:

  • Usage patterns
  • Interaction data
  • Cookies

We do not control third-party data practices.

Who we share your data with

We only share data when necessary:

  • Authorized service providers assisting with operations (IT, hosting, email service)
  • Regulatory authorities (e.g., CERA), where required by law
  • Third-party security or compliance tools
  • Professional advisors (legal, technical), if necessary

All partners comply with GDPR and process data only under our instructions.

How long we retain your data

We retain personal data only as long as necessary:

  • Contact form submissions: up to 12 months
  • Application forms, supply agreements, complaints or regulatory files:
    as required by Cyprus law & CERA regulations (typically several years)
  • Analytical and technical logs: up to 12 months

You may request deletion of data when legally permitted.

Your GDPR rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”), where applicable
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, email: info@akerasi.com

We may require proof of identity for security.

Where your data is stored & transferred

Your data is stored on secure servers in the EU or EEA.

In cases where data may be transferred outside the EU, appropriate safeguards (Standard Contractual Clauses, GDPR-compliant agreements) are applied.

Data security

We use multiple layers of security to protect your information, including:

  • Encrypted connections (SSL)
  • Secure hosting environment
  • Firewalls & monitoring
  • Access control
  • Regular security updates

We take all reasonable measures to prevent unauthorized access.

Contact us

For privacy-related questions or requests:

Email: info@akerasi.com
Phone: +357 22 766399
Address: Nikis 20, BNA Building, Suite 200, 1086, Nicosia, Cyprus